Over the past month or so, I’d had a big problem with Apple Care… not my MacBook Air, just the Apple Care product. I won’t go into it… but suffice it to say that I had to escalate multiple calls because I was an “irate customer” and I kept receiving conflicting information from various Apple employees.
Today, one poor phone jockey actually said to me: “I’ve been told that I am not allowed to escalate the call.” I then responded: “So what are you supposed to do? Wait until I hang up? Because I won’t. I suggest that you put me on hold and figure out to whom you can escalate this call.” Let’s put it this way: I’m not someone to be trifled with when it comes to phone service. I always get my way by being creepily calm and logical, while simultaneously purporting to be “irate.”
By the end of the fiasco, they ended up giving me a free 500GB portable external hard drive for my trouble. Retail cost: +$200. This is almost 100% off-set for the cost of the Apple Care Protection program.
It took long enough, but I am now a satisfied customer. Thank you Apple.
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